Balboa Bay Resort

We bought breakfast at the coffee bar. Perfect selections for the whole family. Ate by the pool some days. Lovely. Generally, the staff was well trained and customer focused and the rooms were spacious and lovely.

The staff was exceptional...they offered us a glass of champagne while we were checking in. Our bed was turned down while we were out for dinner. Nobody does that anymore. When we were leaving, the valet offered us bottled water for the road. Our room was large and immaculate. We appreciated the Nespresso coffee machine...and the complimentary bottle of wine. They thought of everything to make us feel welcome.

The breakfast was excellent in quality & service. The Valet Service was attentive & well organized. The pool was large and towels plentiful.

Loved the pool, the restaurant, the outdoor space, the softness of the bed and pillows. Loved the large tub and the separate walk in shower. Epsom salt was a great touch, thank you. Felt safe and relaxed.

Thought the location was going to be more beach accessible. Should have looked more closely. Great pool. Great concierge service. Both Nichole (I believe) and Ted were AMAZING! Great driver in the car/shuttle.